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Sandton Convention Centre is South Africa’s leading event venue, offering prestigious multi-use event spaces and venues in the financial hub of Johannesburg.
Conveniently located in the vibrant business district of Sandton in northern Johannesburg and within easy reach of the Gautrain and O. R. Tambo International Airport, the Sandton Convention Centre (SCC) is flanked by a number of leading hotels, sophisticated shopping centre and entertainment complexes. The convention centre regular hosts up to 20 000 delegates.
We were approached by Tsogo Sun to take the Wi-Fi management of many their properties. This would entail the migration of each of these properties to a new guest facing management service as well as the migration and consolidation of all the Wi-Fi access points from their current provider to a single controller. Sandton Convention Center was included in this rollout.
The entire Wi-Fi network for the convention center needed to be migrated, with the deployment of the Hoist Fusion Gateway.
The heart of the entire solution is the Hoist Fusion platform, where a single Dell server is used to allow for monitoring and managing of all HSIA service and client devices which require seamless internet connectivity, providing the best guest experience.
A new landing page was designed to offer easy onboarding for conference delegates, using a unique conference code generated by the intuitive conference portal to authentication guests.
The on-site staff was given access and training to utilize the conference portal independently.
After the migrations, complete network inspections were caried out to ensure that all current network elements where actively monitored for quality and support purposes.
After the migration there were immediate positive reactions by staff and guests. The new platform showed a remarkable increase in performance, both reducing the amount of Wi-Fi related calls as well as increasing the positive response of guests, who often claimed that the new on boarding via the landing page was much simpler and more effective than the old service.
Conference organization was also simplified. IN the place of multiple SSIDs. A single SSID for conferences was provided with an easy-to-use conference tool that allowed hotel staff to set up their own conference with out the need of a third party and without third party costs.
The active monitoring allowed for better support of the properties and with the logging of data such as bandwidth utilization, device connections and trends, it was possible to proactively identify certain issues and provide meaningful feedback to the properties.
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