Hoist Group’s TV solutions offer hoteliers a host of innovative features to interact and engage with their guests. Yet beyond the actual product functionality, it is the quality of the service and the attractiveness of the content that matter.
Hoist Group has put in place a comprehensive service management scheme to guarantee optimal service availability and guest satisfaction with your TV solution. Skilled specialists are ready to deal with any service issue that may arise.
Our TV Service is backed by dedicated support teams that monitor and manage your hotel TV infrastructure 24/7/365 to the highest standards in the industry. This proactive approach allows us to detect most incidents well before they reach your front office and result in complaints, thus giving you peace of mind to focus on managing your hotel.
NOC Monitoring and Remote Support Our Network Operations Center (NOC) has a team of TV engineers with a unique combination of skills. From operating system upgrades to maintaining security patches to managing your TV servers, their services are designed to make the operation of your solution smooth and reliable. Moreover, our TV engineers coordinate, track and debug any complex incident with internal developers, TV vendors and other third parties (incident management).
Hotel Care (EN, FR, ES, DE, IT) This hotline gives hotel staff access to our technical resources in five languages (English, French, Spanish, German and Italian). Hotel Care agents resolve most technical and service related incidents directly. The more complex incidents are transferred to a specialist NOC engineer for in-depth analysis and problem resolution.
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